Friday, May 25, 2018

BUSINESS: GDPR & No Shipping To EU Countries

The General Data Protection Regulation, or GDPR, is a new law protecting and giving individuals living in EU (European Union) countries more control over how their info is being used. For handmades sellers, those selling overseas must provide privacy policies about what data they are collecting, where they are storing it and how they are using it. More detailed contact info for the seller must be made available to EU buyers. This includes info that some sellers have chosen not to share.

I prevent as much personal info about myself as possible from being shared online. I'm sure everything about me is already out in cyberspace somewhere, but I try not to add it again or add more. As a seller, I want a minimum of communication avenues through my shops. For privacy, I try not to share my shop location, other than the country and the state if I must. I mainly want to do business via site messaging, occasionally email and never via phone. I don't want my phone# on display to ANYONE who has an address in an EU country or anywhere else. So, I especially don't want to add my phone# to any privacy policy, as required by some selling venues.

There's also the issue of keeping databases on my computer for email marketing and purchase followups. It is important in case the selling site has issues, goes down, etc. While we can make a blanket statement in our privacy policies about where we keep the info, what we keep and for what purpose, there's more to it.

I haven't developed any email marketing campaigns or sent any newsletters. I don't have a large file of customer info, but I had hoped to one day create a newsletter to send out using a fully-fleshed-out record of customer transactions. Now I have to rethink the future of that for me, or anything that would require keeping a customer database. I even read where someone said that a GDRP-like policy may become effective in the US. So, the potential ramifications that could complicate the lives of handmades sales in the US is great.

There's the issue of how long we keep the customer info, and that length of time is staggered as sales come in. We're supposed to be able to legally keep the info on our local computers, or where ever, for seven years. After that we're supposed to remove it AND send the party a letter stating that we've removed it. It's additional monitoring and follow-through.

I feel a little stressed currently, working through other issues. For now, I've added statements to my shops intros that I will not be shipping to EU countries. I have never embraced overseas shipping anyway. By continuing as I have, at least for now, I have eliminated the need to comply.

1 comment:

Sandi- ArtsyCrafteryStudio said...

FURTHER THOUGHTS

I have never embraced overseas shipping anyway. Whenever I've thought about selling overseas, new issues and problems always prevented me. As some have said, too many increasing headaches. I know some do well without any headaches at all. For some, the new GDPR regulations do have current ramifications, and for many, future ramifications.

I've researched and thought out the current and future implications, and I'm glad I don't sell overseas. I've already added a statement to my shops that I do not ship to any EU countries. I will continue to offer the possibility of overseas sales on a one-on-one basis, as my listings state that. Don't know if I'll even be adding that statement to my new listings.

Some have said that the US may be moving toward a similar regulation. If so, I'll deal with that then.
Happy Selling! ♥♥♥

Related Posts Plugin for WordPress, Blogger...